Processing/Shipping

We typically ship all orders within 3-5 business days after your order is placed.  Day one starts at the next business day!  If you order on a Thursday then day one is Friday and day 2 is Monday.

Missing, Defective or Incorrect Items:
If you have received defective, incorrect or missing items please reach out to us via email or website chat within 24 hours of order delivery.  The customer will be responsible for any rush fees and/or shipping upgrades and expenses.

Damaged, Lost or Stolen Packages
If your package is lost, stole or arrived damaged please file a Route Insurance claim. Route insurance is a shipping insurance provider that is available to all customers at checkout for a small fee.  If you choose not to purchase route insurance you must contact the shipping provider that was selected at checkout for reimbursement.  USPS priority mail have insurance provided directly through them.  Earthline Customs is not responsible for any lost, damaged or stole packages once your order is in transit.  We have no ability to contact Route or any mail carrier on your behalf.