We guarantee to replace any defective item free of charge within 24 hours of delivery. This requires you to send a photo/video of your full order showing what is defective. This is limited to the merchandise totals only. Earthline customs is not responsible for any product in which our items were applied.All orders are queued for printing once order is placed and images are deemed print ready, therefore please review TAT and ensure your order is correct. No refunds are given for cancellation requests. In the Rarer circumstance that we do allow a cancellation of an order ROUTE insurance is not refundable and there will be a 15% cancellation fee deducted from the refund amount.