Store Policies

Please note that the images shown on the listing are digitalized and shown as a mockup, actual look on the products can differ slightly.

Mockup disclaimer:

Unless specified all mockups are digital renderings. These are enhanced for you and your customers to see the detail and colors. Transfers will look different on all sizes of shirts. If you have any questions or concerns about sizing or colors reach out to me before you place your order.

Any issues with your order must be reported within 24 hours of receipt. 

Please contact us if you have any problems with your order via the website chat feature.  Include order number, photos and detailed information regarding the issue.

We do not process orders on the weekends or holidays. Business days are only counted as Monday - Friday and the day your order is placed is not counted.

We typically ship all orders within 3-5 business days after your order is placed if all customs are print ready.  Day one starts at the next business day if images are print ready!  If you order on a Thursday then day one is Friday and day 2 is Monday.

If you fail to upload custom images, need artwork, background removal, color changes etc. it does extend turn around time.  TAT does not start on orders with customs or gang sheets until all images are received.  To ensure quick turn around time upload all images in print ready format on the website when you order. 

Missing, Defective or Incorrect Items:
If you have received defective, incorrect or missing items please reach out to us via email or website chat within 24 hours of order delivery.  The customer will be responsible for any rush fees and/or shipping upgrades and expenses.

Damaged, Lost or Stolen Packages
If your package is lost, stole or arrived damaged please file a Route Insurance claim. Route insurance is a shipping insurance provider that is available to all customers at checkout for a small fee.  If you choose not to purchase route insurance you must contact the shipping provider that was selected at checkout for reimbursement.  USPS priority mail have insurance provided directly through them.  Earthline Customs is not responsible for any lost, damaged or stole packages once your order is in transit.  We have no ability to contact Route or any mail carrier on your behalf.

Customer Service:
You may reach us via Email:  or via the website chat feature (our preferred method).  Please do not message and group admins.

Refund Policy
We guarantee to replace any defective item free of charge within 24 hours of delivery.  This is limited to the merchandise totals only.  Earthline customs is not responsible for any product in which our items were applied.

All orders are queued for printing once order is placed and images are deemed print ready, therefore please review TAT and ensure your order is correct.  No refunds are given for cancellation requests.  In the Rarer circumstance that we do allow a cancellation of an order ROUTE insurance is not refundable and there will be a 15% cancellation fee deducted from the refund amount.

Terms & Conditions

What are your mobile terms?

When you provide us with your mobile phone number, you agree that our organization may send you text messages (including SMS and MMS) to that phone number. You will receive a confirmation text message, and you may need to reply as instructed to complete registration. The frequency at which you'll receive our text messages may vary from month to month. Message and data rates may apply. Reply STOP to cancel, HELP for help. You agree to receive a final text message confirming your opt-out. You may opt-out at any time by texting the word STOP to the number 202-988-1064. For help, send a text message with the keyword HELP to the number 202-988-1064. Texts may be sent through an automatic telephone dialing system. Consent is not required to purchase our goods or services. You agree to notify us of any changes to your mobile number and update your account us to reflect this change. Your carrier may prohibit or restrict certain mobile features and certain mobile features may be incompatible with your carrier or mobile device. Contact your carrier with questions regarding these issues.

How do I sign up for these text messages?

All you have to do is text earthline to 202-988-1064. (Message frequency may vary, message and data rates may apply, and you can always text HELP for help & STOP to cancel.) When you opt-in to the service, we will send you an SMS message to confirm your signup.

If at any time you forget what keywords are supported, just text HELP to 202-988-1064. After you send the SMS message HELP to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

How do I opt out of these text messages?

You can cancel the SMS service at any time. Just text STOP to 202-988-1064. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Will I be charged for the text messages I receive?

Our organization will never charge you for the text messages you receive however standard message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided through the number 202-988-1064, you can send an email to

Supported wireless carriers

United States

We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).


Bell (including NorthernTel, Solo Mobile, and Telebec), Fido, MTS, Rogers, SaskTel, Telus (including Koodo Mobile and Public Mobile), Videotron, Virgin Mobile, and Wind.

***This service and the carriers are not liable for delayed or undelivered messages***

Privacy policy

Our organization is dedicated to protecting your privacy and work hard to ensure our website, and services are both safe and secure for our visitors, clients, and subscribers.

Protection of Information

Any information communicated to our organization for text messaging and or storage will remain in the ownership of the user, which will be stored securely in accordance with our security policy and the law. Our organization will take the necessary steps to secure your personal information with safeguards appropriate to the sensitivity of the information. Our organization will, at no time, rent or redistribute this information without your consent, except where legally required to do so.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties

Subscribing and Unsubscribing

It is policy, that just as a user must opt in to a text marketing list, they have the right to opt out of a particular text marketing list as well. When a user opts out of a text marketing list, they will no longer receive any texts unless they, themselves, re-subscribe.

Limits On Our Abilities

Even though your privacy is of the utmost importance to us, due to standing legalities, we cannot promise that personal information will not be divulged to third parties in ways not explained by this privacy policy. Furthermore, we can (and you give us permission to) divulge any information about you to private entities, law enforcement or other government officials, as we, in our sole vigilance, believe needed to address and/or answer questions or resolve problems.

Our organization reserves the right to change this privacy policy at its discretion. Your continued use of this service after changes to this privacy policy have been posted is taken as acceptance of those changes. It is your responsibility to monitor the privacy policy to determine whether any changes have been made. This privacy policy is subject to and applicable to all privacy laws.

You acknowledge that accepting this privacy policy is a condition of your relationship with our organization and its services and you agree to be bound by all of its terms and conditions.